Returns & Exchanges
Returns & Exchanges
We want you and your pet to be completely happy with your purchase. If something isn’t right, here’s how we make it right.
Return Policy
We accept returns within 30 days of delivery for unopened or unused items in their original condition and packaging.
Non-Returnable Items
Some exclusions apply. The following items cannot be returned:
- Pet food, treats, and other consumables
- Personalized or custom products
- Items marked as final sale
How to Start a Return
Contact our customer support at minore803@gmail.com with your order number. We’ll provide return authorization and instructions for sending the item back.
Refunds
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Approved refunds go back to your original payment method. Please allow additional time for your bank or card company to post the refund.
Exchanges
Exchanges are possible for most items. Contact us to arrange a swap and receive your replacement quickly.
Damaged or Wrong Items
If your product arrives damaged or you received the wrong item, contact us immediately. We’ll provide a replacement or full refund quickly — no need to jump through hoops.